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Easy Returns

Our simple return & cancellation policy reflects our ongoing commitment to total customer satisfaction.

Returns:

  • We will refund your order total less taxes if applicable and our costs for shipping if applicable

  • We will refund to the same account that was used for the original transaction - please allow 10 business days for credit to post

  • A return request must be made within 30 days from receipt of merchandise

  • Returned items must be shipped back in original packaging with no signs of use

  • Sorry, we cannot accept returns for clearance, built to order, or custom manufactured merchandise

  • Items which are not eligible for return, for whatever reason, are still covered by the manufacturer's warranty if applicable

  • If you refuse delivery or decide to return a product because you changed your mind, no longer need the product, have buyer's remorse, found a cheaper seller, you don't like the product or the product doesn't fit your needs, a restocking fee will apply. Any unopened item in original condition: will be charged a 15% restocking fee. Any other condition may be charged more or returned to you and no refund processed. 

 Cancellations:

  • Cancellations can only be executed if Zopalo confirms that the order has not been processed and shipped

  • Build to Order, or custom manufactured items are not eligible for cancellation

  • If an order or item has already shipped or cannot be cancelled for any other reason, our return policy applies


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